MYL Estimating Policy |
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We want to take this opportunity to thank you for your business. Since the founding of our company we have always strived to put our customers’ needs first with superior customer service. With the introduction of our Custom Classic & Simply Custom Labor Programs it has been our goal to continually improve our services so as to make ordering any product a much simpler task for our customers. These programs include standard product specifications; trim information, and easy to use yardage and pricing charts for almost any design opportunity. With that in mind, be advised that Merrill Y. Landis, Ltd. (MYL) has always been happy to provide assistance in calculating yardage and pricing for our customers when requested in the form of written Estimates. Due to the increased demand for this service, we can no longer provide yardage and pricing for items found in our Custom Classic & Simply Custom Labor Program price books free of charge. There will be a 5% charge for these Estimates. We will however, be more than happy to direct you to the correct page and assist you in reading the charts for the products when needed. We do offer classes to our customers, free of charge, to learn how to use our Custom Classic & Simply Custom Programs. If you are interested, please contact Jackie Gebhard at 215-723-8177 (Ext. 203) or via e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our Estimating Department is designed to provide assistance in calculating yardage and pricing for specialized products not found in our current price books. We will continue to do written Estimates for those products not found in our books at no charge. You must submit all Estimate Requests in writing. Any change in measurements, style, fabric width, or repeat will void the estimate and you will have to request a new estimate. Estimates are valid for 90 days, after that time you must submit a new request for Estimate. Estimate requests will be processed within two business days. (This is subject to change based on the volume of Estimate requests received each day.) To turn an Estimate into an Order, you must sign the Estimate and mark “Use As Order” on the Estimate before faxing to us. We will no longer be able to accept an Estimate as a Work Order unless it is signed and marked “Use As Order”. Or, you can send us your written Work Order with the Estimate # clearly marked on the Order and/or a copy of the signed Estimate attached. The Estimate pricing will only be honored if the Estimate number is specified on your Work Order and we have your signature to approve the Estimate. If, after we receive your Work Order, we discover that your Estimate was lacking information that results in production changes; additional charges may be added depending on the complexity of the treatment. MYL reserves the right to add additional costs, if necessary, once we receive your Work Order. You will be notified of these additional charges prior to the start of production whenever possible. MYL will not be responsible for any fabric shortages or fabric overages that cannot be factored in at the time of Estimate due to various repeats or complexity of the treatment. It is our hope that the steps that we are taking to improve our Estimate procedures will increase our ability to provide superior customer service and that they do not cause you any problems. Please contact us if you have any questions or concerns. |